Sell
Sales is more than transactions. Each sale is an opportunity to create a lasting connection. In Sell we give you tips for online sales, lead generation, and customer retention. But we also want to show how sales is a part of outstanding customer service.
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A Practical Approach to CRM Integration and Operational Efficiency
When Coca-Cola connected its Salesforce CRM with the systems used by its regional bottlers, things changed fast. Sales reps suddenly had real-time access to order histories, customer data, and inventory management, all in one place. The result? Faster decision-making, smarter... read more
Top Live Chat Tips for Sales: Boost Your Online Conversions Today
Ever browsed a website, found something interesting, but had one tiny question before buying, only to realize there’s no one around to help? You wait. You click around. Eventually, you give up. That’s exactly the kind of lost opportunity live chat is built to prevent. Live chat... read more
Connect with customers
LiveChat® is a complete customer service platform that delights your customers and fuels your sales
Does Live Chat Increase Conversions? Key Insights for Your Business
Conversion rate optimization can feel daunting, especially when your efforts seem to fall flat. Imagine you’ve built a stunning website for your business, stocked it with high-quality products, and worked hard to attract visitors. You see the traffic rolling in, and customers... read more
Maximizing Your Live Chat Average Order Value: Key Insights for 2025
Every ecommerce brand wants to increase revenue, but doing it efficiently is the real challenge. That’s why more businesses are turning to one often-overlooked strategy: using live chat to increase average order value (AOV) and encourage repeat sales. And the numbers back it up.... read more
Top Live Chat Welcome Message Ideas to Boost Customer Engagement
You only get one shot at a first impression — and online, that shot lasts about 8 seconds. That’s all the time you have to capture a visitor’s attention before they decide whether to stay or go. A live chat welcome message is one of the simplest, most effective tools for making... read more
AI Sales Agents: The Future of Scalable and Intelligent Selling
Let's start with a story. Not long ago, entrepreneur David Owasi was on the verge of losing a high-value lead. His sales team had missed a follow-up, and the prospect had gone cold. But then, something unexpected happened. An AI agent trained to engage leads and handle follow-ups... read more
What Is a Sales Funnel and How to Build One
Imagine you've successfully piqued the interest of potential customers in your product or service. They've shown curiosity, even enthusiasm, but when it comes to sealing the deal, they hesitate or worse, slip away. Converting that initial spark of interest into actual sales can... read more
From First Sale to Forever: Mastering the Art of Customer Retention
You probably heard it before: "Happy customers are loyal customers." Sounds right, doesn’t it? But here’s the reality check — customer satisfaction doesn’t guarantee loyalty. Think about it. Have you ever had a great meal at a restaurant and still never gone back? Or found a... read more
The Essential Customer Onboarding Checklist: Key Steps for Retention
Ever signed up for a new tool, got super excited, and then… nothing? No clear next steps, no guidance — just you staring at the screen, wondering what to do next. That’s what bad customer onboarding feels like. And guess what? If your customers feel the same way, they’ll likely... read more
How to Deliver Excellent Customer Service in Retail
By understanding shoppers' different needs and tailoring your customer service approach accordingly, you can create a more positive and memorable shopping experience for your customers. This can increase customer satisfaction and word-of-mouth marketing. This article will... read more
How To Predict Cart Abandons and Save Them With Live Chat
Cart and checkout abandons are the biggest cause of lost revenue for any ecommerce store. Depending on your industry and the time period you review, you’ll see an average cart abandonment rate of around 75%, according to Barilliance. This can be even worse, with mobile cart... read more
12 minutes
Jan 2, 2025
Best Live Chat for BigCommerce: Top 10 Solutions for 2025
Having a reliable and efficient live chat solution is a necessity for BigCommerce store owners. Live chat allows you to engage with customers in real time, answering questions, resolving issues, and guiding them through the purchase process — all of which can significantly boost... read more
The Best Live Chat for WooCommerce in 2025
Providing instant, personalized customer support is a necessity. For WooCommerce store owners, integrating a live chat feature through a plugin can be a game-changer. Live chat software allows you to engage with your customers in real-time, helps to reduce cart abandonment,... read more
A Guide for Increasing Sales Through Ingenious Product Content
Think product descriptions don’t matter? Think again. According to a recent study by Salsify, 87% of online shoppers say that product description is either extremely or very important as they consider purchasing decisions. And Overstock reported that once it began using... read more
6 minutes
Dec 2, 2024