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Recent articles
Support9 min read | Jul 17 | Natalia Misiukiewicz
Master 10 Finger Typing with Tips, Practice, and Resources for Success
Tired of pecking at the keyboard and constantly fixing typos? You're not alone. Many people, even those who use computers daily, still type inefficiently, glancing... read more
Support8 min read | Jul 15 | Natalia Misiukiewicz
Typing Lessons & Exercises: How to Improve Typing Speed and Accuracy?
Typing might seem like a solved problem. After all, we’ve been using keyboards for decades, right? But in a world of automation and multitasking, your typing speed and... read more
SellSupport16 min read | Jul 12 | Natalia Misiukiewicz
The Ultimate Guide to Building Customer Service Quizzes That Actually Teach
If you’re responsible for training a support team or improving service quality, you know that exceptional customer service begins with self-awareness. Helping your agents... read more
Sell14 min read | Jul 10 | Natalia Misiukiewicz
A Practical Approach to CRM Integration and Operational Efficiency
When Coca-Cola connected its Salesforce CRM with the systems used by its regional bottlers, things changed fast. Sales reps suddenly had real-time access to order... read more
Sell22 min read | Jul 02 | Natalia Misiukiewicz
Top Live Chat Tips for Sales: Boost Your Online Conversions Today
Ever browsed a website, found something interesting, but had one tiny question before buying, only to realize there’s no one around to help? You wait. You click around.... read more
Support32 min read | Jun 30 | Natalia Misiukiewicz
50 Top Live Chat Response Examples for Effective Customer Engagement
Ever had a frustrating live chat experience where the agent’s response felt robotic or unhelpful? You’re not alone. Studies show that 79% of customers prefer live chat... read more
Connect8 min read | Jun 26 | Jacquelyn Dunham
AI Bots and Compliance: What You Need to Know About Using AI in Customer Communication
AI bots are now a go-to tool for modern customer service, helping teams deliver quick, efficient, and scalable support. Whether it’s answering simple questions or guiding... read more
Sell19 min read | Jun 17 | Natalia Misiukiewicz
Does Live Chat Increase Conversions? Key Insights for Your Business
Conversion rate optimization can feel daunting, especially when your efforts seem to fall flat. Imagine you’ve built a stunning website for your business, stocked it with... read more
ConnectGrowSupport8 min read | Jun 13 | Jacquelyn Dunham
Mastering the Magic: A Complete “Be Our Guest” Book Summary for Customer Support
What if your customer support was so good it became your company’s most effective marketing tool? Imagine turning routine interactions into moments that build genuine,... read more
GrowSell12 min read | Jun 13 | Natalia Misiukiewicz
Maximizing Your Live Chat Average Order Value: Key Insights for 2025
Every ecommerce brand wants to increase revenue, but doing it efficiently is the real challenge. That’s why more businesses are turning to one often-overlooked strategy:... read more