SnapCall · Live Video for Chat
Unlimited audio & video Calls. Up to 300 Agents.
SnapCall is a Live Video support tool seamlessly embedded in your LiveChat, designed to turn routine inquiries into fast, personalized assistance.
In today’s digital-first world, customers expect instant, human-to-human help—even on your website. Yet traditional chatbots convert only about 5% of interactions into resolutions, and email or ticketing systems can feel impersonal and slow. With SnapCall, you’ll match—or even exceed—the satisfaction levels of in-person support:
- Chat-only resolution rate: 5%
- Video-assisted resolution rate: 20%
- In-person support resolution: 25–35%
By adding real-time voice, video, and screen-sharing directly into your LiveChat, SnapCall helps you:
- Accelerate first-contact resolution: Diagnose issues face-to-face in seconds, not back-and-forth emails.
- Reduce conversation volume: Empower agents to solve complex problems on the spot, cutting follow-up work and escalations.
- Boost customer satisfaction and loyalty: Personalized video support builds trust—and keeps customers coming back.
Embed SnapCall in minutes—no new URLs or apps required—and equip your support agents with the tools to resolve issues faster, delight customers, and reduce operational costs.
Ready to elevate your customer support? Let’s schedule a demo today to learn more about transforming your online customer experience !
Key Features
Integrate Voice, Video, Screen Sharing into your chat widget in one-click. No need to use a phone number, nothing needs to be installed for your team and clients.
Track the most valuable data on how your team is using SnapCall (location, start time, call duration, agent activity KPIs).
Involve up to 4 participants to the call.
QR code scanning - Switching between web and mobile - Microphone and camera input request.
Benefits
Bring in-store experience to virtual shopping and boost sales by 3-5x.
Introduce face-to-face interaction to online sales and increase closing rates by 40%.
Connect customers with your experts and create the best seamless interaction.
Add human contact to a faceless online customer care and improve Net Promoter Score by 20%.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact SnapCall. You can also suggest improvements or request new features in the upcoming versions of SnapCall · Live Video for Chat.