Outbound messages
Proactive multi-channel campaigns, made simple
Reach your customers with timely, personalized campaigns on their favorite channels—WhatsApp, Messenger, Telegram, and more—directly from one app.
The Outbound Messages app empowers you to create, schedule, and send marketing or informative campaigns to customer segments or individuals across multiple messaging platforms.
With features like campaign scheduling, saved drafts, and detailed reporting , you can confidently manage outbound communications and track performance in real time—all in one centralized place.
Whether you're sending a product update to thousands or a personalized offer to one, Outbound Messages helps you stay connected, relevant, and efficient.
How does it work?
Chat with a customer? We’ll save the details.
Every time you talk to someone on WhatsApp, Messenger, or Telegram, their info shows up (or gets updated) automatically.
Want to message a group? Just make a segment.
Pick who you want to talk to by creating simple audience groups.
Got something to say? Hit send!
Write your campaign, choose your audience, and you’re good to go.
Key Features
Track opens, deliveries, and replies with real-time insights tailored to each channel you use—no extra tools needed.
Easily send campaigns to predefined customer segments or tailor messages to individual contacts for high-impact outreach.
Plan ahead by scheduling your campaigns for future dates, or save drafts and return when you're ready to launch.
Send proactive messages on WhatsApp, Messenger, Telegram, and more—all from one dashboard. Reach customers where they’re most active.
Access past conversations, preferences, and notes across channels to craft more relevant and meaningful campaigns.
Benefits
Manage and monitor all outbound communications from one place—ensuring consistency in tone, timing, and customer experience.
Deliver the right message at the right time to the right audience, resulting in higher response rates and better ROI.
Use insights from customer behavior and campaign performance to continuously refine your messaging strategy.
Create once, send to many. Segment and schedule your campaigns in advance, freeing up your team’s time.
Messaging campaigns achieve open rates of up to 98%, significantly outperforming email's average of 20–25%, ensuring your messages are seen and acted upon.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact LiveChat Integrations. You can also suggest improvements or request new features in the upcoming versions of Outbound messages.